Heng Seng Hardware reserves the right to update, modify, add or remove any part of these Terms & Conditions from time to time without prior notice.

Any changes will become effective when they are published on this website. Customers are encouraged to review these Terms & Conditions periodically.

Heng Seng Hardware reserves the right to take appropriate action against any user who violates these Terms & Conditions or applicable laws and regulations.

Unless otherwise stated, all content appearing on this website, including but not limited to:

• Images
• Photographs
• Illustrations
• Graphics
• Logos
• Designs
• Product descriptions
• Videos
• Written materials
• Website layout and other content

is owned by, licensed to, or used with the permission of Heng Seng Hardware and is protected by applicable intellectual property laws.

No content from this website may be reproduced, copied, modified, distributed or used for commercial purposes without prior written permission from Heng Seng Hardware, unless otherwise permitted by law.

We make reasonable efforts to ensure that product descriptions, photographs, specifications and other information displayed on our website are accurate and up to date.

However:

• Actual product colours may differ from images displayed on different screens or devices.
• Product packaging, appearance, specifications or accessories may change from time to time.
• Product availability may vary between online and physical stores.
• Product specifications may be subject to changes by manufacturers or suppliers.

Heng Seng Hardware reserves the right to correct errors, inaccuracies or omissions relating to product descriptions, pricing, availability and other website information without prior notice.

All prices displayed on the website are subject to change without prior notice.

Heng Seng Hardware reserves the right to correct pricing errors and to modify or discontinue products or promotions at any time.

Where an incorrect price or product information is displayed due to a technical or human error, Heng Seng Hardware reserves the right to contact the customer regarding the affected order before proceeding with fulfilment.

An order placed through the website does not necessarily constitute acceptance of the order.

Heng Seng Hardware reserves the right to accept, reject, cancel or modify an order where necessary, including but not limited to situations involving:

• Product availability issues
• Incorrect pricing or product information
• Payment issues
• Suspected fraudulent transactions
• Incorrect customer information
• Circumstances beyond our reasonable control

If an order is cancelled after payment has been made, any applicable refund will be processed using the appropriate payment method.

Any comments, reviews, suggestions or feedback submitted through our website or other official channels may be used by Heng Seng Hardware for business and service improvement purposes.

Users must ensure that any submitted content does not:

• Infringe the rights of any third party;
• Contain unlawful, defamatory, abusive or obscene material;
• Infringe copyrights, trademarks or other intellectual property rights;
• Contain misleading or fraudulent information; or
• Violate any applicable law or regulation.

The user remains responsible for the content submitted.

Where permitted by applicable law, Heng Seng Hardware may send customers information relating to products, promotions, events, updates and other marketing communications.

Customers may unsubscribe from marketing communications at any time by following the unsubscribe instructions provided in the relevant communication or contacting us directly.

Our website may contain links to third-party websites, services or platforms.

These links are provided for convenience only. Heng Seng Hardware does not control and is not responsible for the content, availability, security or privacy practices of third-party websites.

Customers should review the relevant terms and privacy policies before using third-party websites or services.

To the extent permitted by applicable law, Heng Seng Hardware shall not be responsible for losses, damages, costs or expenses arising from the use of our website or third-party websites linked from our website, except where such liability cannot legally be excluded.

Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable Malaysian law.

Heng Seng Hardware reserves the right to suspend or terminate access to our website or online services where a user breaches these Terms & Conditions, engages in unlawful activity, or where such action is otherwise reasonably necessary.

Where a product is covered by a manufacturer's warranty, customers should retain their original invoice or proof of purchase for warranty purposes.

Warranty claims may be subject to the respective manufacturer's or brand owner's warranty terms and conditions.

Where applicable, Heng Seng Hardware may assist customers in communicating with the relevant manufacturer or supplier.

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Malaysia.